EXCHANGE POLICY

At mrlady, our customers are our first priority. Our customer care team will facilitate you on each step if you wish to exchange your purchased item. The help you need is just a click away!

Domestic Orders:

  • Valid Days of Exchange: Any article purchased online can be exchanged from our stores as well as online within 30 days, once the article has been delivered, given that the customer has proof of purchase. For customers who opt for online exchange process, will have to bear courier charges (200 Rs) for exchange.
  • Proof of Purchase: This includes either a receipt or the online order confirmation email.
  • Conditions Qualified for Exchange: Articles are qualified for change only if they are unused, all tags are intact, packing is in its original condition and original invoice is present. Also, state a valid reason for requesting an exchange, such as if the article is defected, in wrong size, or incorrect.
  • Process of Online Exchange: It usually takes 7-10 days to complete the online exchange process after it has been verified.
  • Items not Allowed for Exchange: Articles purchased on discount or on sale are not qualified for exchange. 
  • International Orders:

    Currently, mrlady does not have an Exchange/Return policy for international orders. However, if you were delivered an incorrect or damaged item then please contact our customer care department for further help.

    Note: Please take pictures of the package and invoice before opening your order and keep them with you unless you find your complete order intact. It will be helpful to resolve your complaints timely, in case you receive an incorrect or damaged article.

    ORDER CANCELLATION

  • Customers can cancel orders at any time before the order has been processed.
  • Once the order has been shipped, you will receive a shipping confirmation via email or an SMS with your COD amount as well as order tracking ID. As soon as the product has been delivered, our above-mentioned exchange policy will be applicable to your order.
  • mrlady.pk holds the authority to cancel any order in cases, such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution